Terms of Purchase for Le Crenset

These Terms of Purchase govern your purchase of kitchenware, cookware, stoneware, and wine accessories from Le Crenset (www.lecrenset.com). By placing an order with us, you agree to comply with these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

  • When you place an order through our website, you submit a binding offer to purchase the selected products. We reserve the right to accept or decline your order at our discretion, for reasons including but not limited to product unavailability, pricing errors, or suspected fraud.
  • Upon acceptance, we will send a confirmation email to the address provided, detailing your order number, items purchased, total amount, and shipping information. This email constitutes acceptance of your order.

2. Pricing and Payment

  • All prices displayed on our website are in United States Dollars (USD) and include applicable taxes, unless otherwise stated.
  • We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods as indicated at checkout.
  • Payment must be processed in full at the time of order placement. Orders will not be processed until payment is confirmed.
  • We reserve the right to correct pricing errors. If a pricing error is identified after your order is placed, we will notify you promptly and offer the option to cancel the order or proceed at the corrected price.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days of payment confirmation.
  • Delivery Time: After shipment, delivery is estimated to take 6–12 business days. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, weather events).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order ships, we will provide a tracking number via email, allowing you to monitor the delivery status of your package.

4. Returns and Refunds

  • Return Period: We accept returns for most unused, unopened, and undamaged products within 60 days of delivery. Customized or personalized items are not eligible for return unless defective.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item(s).
  • Refund Processing: Upon receipt and inspection of the returned item(s), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).

5. Product Availability and Backorders

  • Products displayed on our website are subject to availability. In the event an item is out of stock after your order is placed, we will notify you promptly and offer the option to cancel the order for a full refund or wait for the item to be restocked (with an estimated restock date provided).

6. Limitation of Liability

  • Le Crenset shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to delays in delivery, loss of use, or inconvenience. Our total liability for any claim related to your order shall not exceed the total amount paid for the affected product(s).

7. Changes to Terms

We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website or placement of orders after the effective date of changes constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact us at:

Email: [email protected]

Effective Date: 2025.08.02