Shipping Policy for Le Crenset
At Le Crenset, we are committed to ensuring your kitchenware, cookware, stoneware, and wine accessories reach you in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including order processing, delivery timelines, and related services, to keep you informed every step of the way.
1. Order Processing Time
Once you place an order on our website, our team works diligently to process and prepare it for shipment. Most orders are processed within 1–3 business days of payment confirmation. Processing time may be extended during peak seasons, promotional events, or due to unforeseen circumstances (e.g., inventory shortages). In such cases, we will notify you via email with an updated processing timeline.
2. Delivery Timeframe
After your order has been shipped, the estimated delivery time is 6–12 business days from the date of shipment. This timeline applies to all destinations worldwide and is based on standard shipping methods. Please note that delivery times are approximate and may be affected by factors beyond our control, including but not limited to:
- Customs processing delays in the destination country.
- Local postal service disruptions (e.g., weather events, labor strikes).
- Remote or hard-to-reach delivery locations.
We strive to provide accurate delivery estimates, but we cannot guarantee specific delivery dates.
3. Shipping Costs
We are proud to offer free global shipping on all orders, with no minimum purchase required. This includes shipments to all countries and territories worldwide, with no hidden fees for international delivery. The only costs you will incur are the prices of the products you purchase, as displayed on our website in United States Dollars (USD).
4. Shipping Methods
All orders are shipped using reliable, trackable shipping methods. The specific carrier (e.g., DHL, FedEx, national postal services) may vary depending on the destination country and the size/weight of your package. We select the most efficient carrier for each shipment to ensure timely and secure delivery.
5. Order Tracking
Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the status of your shipment through the carrier’s website. Tracking information may take 1–2 business days to become active after your order is shipped, depending on the carrier.
6. Address Changes
If you need to change the shipping address for your order, please contact our customer service team at [email protected]as soon as possible. We can only modify the shipping address if your order has not yet been shipped. Once the order is in transit, we cannot redirect it to a new address, and you will need to coordinate with the carrier directly for any address changes (additional fees may apply).
7. Undeliverable Packages
In the event that a package is deemed undeliverable (e.g., incorrect address, recipient unavailable, refused delivery), it will be returned to our warehouse. Once we receive the returned package, we will contact you to arrange for a reshipment or issue a refund (minus any applicable return shipping costs, if incurred). If we do not receive a response from you within 30 days, we will automatically process a refund for the order.
8. Shipment Restrictions
While we ship globally, there are certain restrictions on shipping to specific countries or regions due to legal regulations, import restrictions, or carrier limitations. If your destination is subject to such restrictions, we will notify you during the checkout process or shortly after order placement and help you find a suitable solution (e.g., canceling the order for a full refund).
9. Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team at:
Email: [email protected]
We will respond to your inquiry within 1–2 business days and assist with tracking your package, resolving delivery issues, or providing updates on your order status.
Effective Date: 2025.08.02