Refund Policy for Le Crenset

At Le Crenset, we want to ensure your complete satisfaction with your purchase of our kitchenware, cookware, stoneware, and wine accessories. This Refund Policy outlines the terms and procedures for requesting a refund, based on our commitment to fair and transparent customer service.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of the delivery date.
  • The item(s) must be in their original, unused, unopened, and undamaged condition, with all original packaging and tags intact.
  • The return must be accompanied by a valid proof of purchase (e.g., order confirmation email or receipt).

Note: Customized, personalized, or clearance items marked as “Final Sale” are not eligible for refunds unless they are defective or damaged upon receipt.

2. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect (e.g., wrong product shipped), please contact our customer service team at [email protected] within 7 days of delivery. We will arrange for a full refund or a replacement, at your discretion, with no return shipping costs incurred by you.

To process such requests, we may ask for photos or additional details of the issue to assess the problem promptly.

3. Return Process

To initiate a refund, follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, the name of the item(s) you wish to return, and the reason for the return. Our team will respond within 1-2 business days with a Return Authorization (RA) number and detailed return instructions.
  2. Prepare the Return: Package the item(s) securely in their original packaging (if possible) and include a copy of your order confirmation or receipt. Clearly mark the RA number on the outside of the package.
  3. Ship the Item: Send the package to the address provided in the return instructions. While we offer free global shipping on all purchases, customers are responsible for the cost of return shipping, unless the return is due to a defective, damaged, or incorrect item (as outlined in Section 2).

4. Refund Processing

  • Once we receive and inspect the returned item(s) (typically within 3-5 business days of delivery to our warehouse), we will process your refund within 5-10 business days.
  • Refunds will be issued in United States Dollars (USD) to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment platforms.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s processing times. We are not responsible for delays caused by third-party financial institutions.

5. Partial Refunds

In some cases, a partial refund may be issued, including but not limited to:

  • Items returned after the 60-day window but within 90 days, at our discretion.
  • Items returned in a condition that is not fully original (e.g., missing packaging, minor damage from handling).
  • Items that have been used but are being returned due to a manufacturing defect not identified during initial inspection.

The amount of a partial refund will be determined based on the condition of the item and the circumstances of the return.

6. Exceptions

  • Shipping costs paid by the customer for return shipping (unless covered under Section 2) are non-refundable.
  • We reserve the right to refuse a refund if the returned item(s) do not meet the eligibility criteria outlined in this policy.

7. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

Email: [email protected]

We aim to resolve all refund inquiries promptly and fairly.

Effective Date: 2025.08.02