Privacy Policy for Le Crenset

At Le Crenset, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.lecrenset.com), purchase our kitchenware, cookware, stoneware, or wine accessories, or interact with us in any way. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

  • Personal Identification Information: When you place an order, create an account, or contact our customer service, we may collect your name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, and payment details (such as credit card information, which is processed securely through third-party payment providers).
  • Usage Data: We automatically collect information about your interaction with our website, including your IP address, browser type, device information, pages visited, time spent on the site, and referral sources. This data helps us optimize our website and enhance your shopping experience.
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies to recognize your preferences, remember items in your cart, and personalize content. You can manage cookie settings through your browser, but disabling cookies may affect certain features of our site.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing Orders: To fulfill your purchases, arrange shipping, and send order confirmations or updates.
  • Customer Service: To respond to your inquiries, resolve issues, and provide support via email ([email protected]) or other channels.
  • Improving Our Services: To analyze usage patterns, enhance our website functionality, and develop new products or features that align with your needs.
  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or cooking/wine-related tips. You can unsubscribe from these communications at any time using the link in our emails.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., tax requirements, fraud prevention).

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data (e.g., payment details) using secure socket layer (SSL) technology.
  • Restricted access to personal information within our team, with only authorized staff granted access for legitimate business purposes.
  • Regular security audits and updates to our systems to address potential vulnerabilities.

Please note that no method of data transmission over the internet or electronic storage is 100% secure, but we strive to use commercially acceptable means to protect your information.

4. Disclosure of Information to Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our business, provided they agree to keep your information confidential. These partners include:

  • Payment processors (e.g., credit card companies) to handle transactions securely.
  • Shipping providers to deliver your orders.
  • Analytics services to help us understand website usage (e.g., Google Analytics, which adheres to its own privacy policy).

We may also disclose information if required by law, to protect our rights, or to respond to valid legal requests (e.g., subpoenas).

5. Your Rights Regarding Your Information

You have the following rights concerning your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request the removal of your personal information, subject to legal or operational requirements (e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from marketing emails by following the instructions in our messages or contacting us at [email protected].

To exercise these rights, please contact our privacy team at [email protected] with your request, and we will respond within a reasonable timeframe.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]

Effective Date: 2025.08.02